Probation Services - Child Support Enforcement

Child Support Enforcement Program

Rashad Shabaka-Burns, Director, Office of Probation Services
Brenda Beacham, Assistant Director, Office of Probation Services
Larry Ashbridge, Chief, Child Support Enforcement
Phone: 609-815-3810
Fax: 609-984-3630

Hours of Operation
Monday-Friday
8:30 a.m. – 4:30 p.m.

Mailing Address

Child Support Enforcement Services
P.O. Box 976
Trenton, NJ 08625

About the Program

The Administrative Office of the Courts (AOC) Probation Services, Child Support Enforcement Unit seeks to promote the welfare and safety of children, families and communities in New Jersey. There are approximately 300,000 child support cases in the state of NJ, which are monitored and enforced through local Probation Divisions.

The AOC Probation Services provides oversight to the 21 Probation Child Support Divisions within the Judiciary. The primary responsibility of the AOC unit is to develop and implement policies and procedures, provide customer service to external and internal clients and administer technical and liaison support while maintaining confidential protocols. The Intergovernmental Case Registry (ICR) is a unit within the AOC that is responsible for receiving, processing, and distributing all intergovernmental petitions that request the establishment of paternity or support or the enforcement of a support order. The ICR also serves as liaison to all interstate and international partners and responds to inquiries on intergovernmental IV-D cases.

Customer Service Bureau

The Judiciary has established a Customer Service Bureau to ensure that child support customers receive timely responses to questions and complaints. The first step for you to get help is to call the toll free hot line number, 1-877-NJKIDS-1 (1-877-655-4371). This number is available 24 hours a day and has information concerning payments, services available, tax offset, visitation, emancipation, custody, credit bureau reporting, termination, and how to apply for child support. Visit the New Jersey Child Support website at www.njchildsupport.org to view information and updates.

Complaints or inquiries may be submitted in writing to your local probation Customer Service Bureau. Your letter will help explain your problem, give you, the customer, a written record, and make it easier for the staff to follow developments on your case.

The following information should be included in your letter:

  • Name, address and daytime phone number
  • Case number
  • A description of the nature of the complaint, issue or question to be answered
  • The name or names of the individuals who are the subject of the complaint (if applicable)
  • Any other information such as dates of prior communication or documentation that may assist probation staff

The Administrative Office of the Courts (AOC) Customer Service Bureau in Trenton may also be contacted for additional help or to receive answers to other concerns about the quality of service you have received.

For cases in which both parents reside in New Jersey, you may call 1-877-655-4371 or write to the AOC at:

Administrative Office of the Courts
Probation Child Support Enforcement
P.O. Box 976
Trenton, NJ 08625.

For cases involving other states, the number to call is 1-877-655-4371 or write to the AOC at:

Administrative Office of the Courts
Probation Child Support Enforcement
P.O. Box 960
Trenton, NJ 08625.

When you write to the Customer Service Bureau, please send copies, not originals, because the materials will not be returned. Items may be faxed to 609-984-3630.

You will be notified when your letter is received. If necessary, AOC staff will forward all documentation received to the appropriate office(s). Because each child support issue is different, the response times will vary from case to case. The goal, however, is to resolve all matters as quickly and efficiently as possible.

In some instances, you may need to be directed to an agency other than the AOC for a resolution. The Customer Service Bureau will then let you know the right office or location.

Specific information, such as Social Security numbers, cannot be released due to State and Federal regulations on confidentiality. Materials that are public record or general information, such as the services Probation offers or how to solve a problem, can be provided by the Customer Service Bureau representative.

Because certain information is confidential, child support staff are prevented from giving specific information to non-involved third parties such as a current spouse, family member or friend. Referrals received from your attorney or an elected official are processed the same as those we receive directly from you. While child support workers may provide case information to an attorney, they are prevented from giving case details to an elected representative. Therefore, a response will be sent to you with an acknowledgment letter to the officeholder that the matter is settled.

Customer Service Offices

County Address Phone Fax Hours
Atlantic Atlantic County Child Support
1201 Bacharach Blvd.
PO Box 5129
Atlantic City, NJ 08401
1-877-655-4371 609-343-2230 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Bergen 39 Hudson St.
Hackensack, NJ 07601
Mailing Address:
10 Main St., Building 39
Hackensack, NJ 07601
1-877-655-4371 201-527-1222 Monday - Tuesday:
8:30 a.m. - 6:30 p.m.
Wednesday - Friday:
8:30 a.m. - 4:30 p.m.
Burlington 49 Rancocas Rd., 2nd Floor
Mount Holly, NJ 08060
1-877-655-4371 609-288-9492 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Camden Camden County Child Support Probation
5 Executive Campus, Suite 200
PO Box 8107
Cherry Hill, NJ 08002
1-877-655-4371 856-379-2135 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Cape May 9 North Main St.
Cape May Court House, NJ 08210
1-877-655-4371 609-463-6470 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Cumberland 60 West Broad St.
Bridgeton, NJ 08302
1-877-655-4371 856-453-1824 Monday Wednesday Friday:
8:30 a.m. - 4:30 p.m.
Tuesday and Thursday:
8:30 a.m. - 7:30 p.m.
Essex 212 Washington St., Eleventh Floor
Newark, NJ 07102
1-877-655-4371 973-693-6406 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Gloucester 1893 Hurffville Rd.
Sewell, NJ 08080
1-877-655-4371 609-384-4458
609-384-4459
Monday, Wednesday - Friday:
8:30 a.m. - 4:30 p.m.
Tuesday:
8:30 a.m. - 7:30 p.m.
Hudson 595 Newark Ave., Room 301
Jersey City, NJ 07306
1-877-655-4371 201-795-2626 Monday, Wednesday - Friday:
8:30 a.m. - 4:30 p.m.
Tuesday:
8:30 a.m. - 7:00 p.m.
Saturday:
9 a.m. - 1 p.m.
Hunterdon 65 Park Ave.
Flemington, NJ 08822
1-877-655-4371 908-824-9717 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Mercer Mercer County Child Support
175 South Broad St.
PO Box 8068
Trenton, NJ 08650
1-877-655-4371 609-571-4306 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Middlesex Middlesex County Child Support
189 New St
PO Box 789
New Brunswick, NJ 08901
1-877-655-4371 732-488-7996 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Monmouth Monmouth County Probation
30 Mechanic St.
PO Box 1259
Freehold, NJ 07728-1259
1-877-655-4371 732-677-4818 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Morris Morris County Child Support Administration & Records Bldg.
10 Court St.
PO Box 910
Morristown, NJ 07963-0910
1-877-655-4371 973-656-3532 Monday - Wednesday:
8:30 a.m. - 4:30 p.m.
Thursday:
8:30 a.m. - 7:30 p.m.
Friday:
8:30 a.m. - 4 p.m.
Ocean Ocean County Child Support
213 Washington St., 2nd Floor
PO Box 2191
Toms River, NJ 08754
1-877-655-4371 732-929-2070 Monday - Thursday:
8:30 a.m. - 11 p.m.
Thursday:
4:30 - 7 p.m.
Friday:
8:30 a.m. - 4 p.m.
Passaic 100 Hamilton Plaza
Paterson, NJ 07505
1-877-655-4371 973-247-8821 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Salem Salem County Child Support
85 Market St., Fenwick Bldg.
PO Box 221
Salem, NJ 08079
1-877-655-4371 856-878-5047 Monday, Wednesday - Friday:
8:30 a.m. - 4:30 p.m.
Tuesday:
8:30 a.m. - 7:30 p.m.
Somerset Somerset County Child Support
Somerset County Courthouse
20 N. Bridge St.
PO Box 3000
Somerville, NJ 08876
1-877-655-4371 908-575-9498 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Sussex 43 - 47 High St., Lower Level
Newtown, NJ 07860
1-877-655-4371 973-579-0624 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Union 1143 - 1145 East Jersey St.
Elizabeth, NJ 07201
1-877-655-4371 908-659-3902 Monday and Tuesday:
8:30 a.m. - 7:30 p.m.
Wednesday - Friday:
8:30 a.m. - 7:30 p.m.
Warren Warren County Child Support
413 Second St.
PO Box 900
Belvidere, NJ 07823
1-877-655-4371 908-750-8089 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Administrative Office of the Courts 1-877-655-4371 609-984-3630 Monday - Friday:
8:30 a.m. - 4:30 p.m.

Intergovernmental Central Registry

The Intergovernmental Central Registry (ICR) is a unit within the Administrative Office of the New Jersey Courts (AOC), Office of Probation Services. Each state child support agency has a unit responsible for receiving, distributing, and responding to inquiries on intergovernmental child support cases.

What is an Intergovernmental Case?

A case in which the parties live in different states, tribes, or countries, and two agencies are involved with providing child support services. This was formerly known as an Interstate Case.

ICR Services

The ICR has oversight responsibility for processing incoming requests from states, tribes & foreign countries. This includes the following:

  • Receive and process all intergovernmental petitions that request the establishment, enforcement or modification of a support order.
  • Review petitions for completeness. Acknowledge receipt of the case and request missing documentation from the Initiating agency.
  • Forward cases to the division responsible for the next action.
  • Respond to inquiries and assist in resolving complaints received from parties and agencies.
  • Serve as a liaison to facilitate communications between New Jersey, intergovernmental and international child support representatives.

Laws that regulate ICR Services

The Uniform Interstate Family Support Act (UIFSA) 2008 is a law enacted by all states that provides the means for establishing and enforcing child support obligations in intergovernmental cases. Among the law’s provisions is the ability of state child support agencies to send withholding orders to employers across state lines.

Amendments to UIFSA 2008 were signed in to law on March 23, 2016 in New Jersey, and became effective April 1, 2016. The 2008 Amendments established uniform procedures for processing UIFSA cases. The amendments also established uniform procedures for processing international child support cases according to the Hague Convention on the International Recovery of Child Support and Other Forms of Family Maintenance. The United States is one of many countries that signed the treaty. It went into effect in the U.S. on January 1, 2017.

UIFSA 2008 and International Case Processing:
This is a link to UIFSA 2008 and international case processing information on the Office of Child Support Enforcement (OCSE) website. OCSE is the U.S. Central Authority for international child support. They work with states and countries to provide assistance to families seeking support when family members live in different countries.

Additional Information and Inquiries

For additional information about intergovernmental child support cases, you may view the Frequently Asked Questions about Child Support Enforcement and the Other Child Support Enforcement Resources pages.

Also, the ICR may be contacted for guidance.

Phone: 609-815-3820
Fax: 609-984-3630.

Mailing Address:

Administrative Office of the Courts
Probation Child Support Enforcement
P.O. Box 960
Trenton, NJ 08625.

Termination of Obligation to Pay Child Support

On February 1, 2017, the Termination of Obligation to Pay Child Support law went into effect. The law applies to all existing child support orders. The obligation to pay child support and/or medical support terminates without order by the court on the date that a child marries, dies, or enters the military service, unless otherwise provided in a court order or judgment. In addition, this law established the 19th birthday as the age when a child support and/or medical support obligation ends. Arrears will continue to be owed; and collected by the Probation Child Support Enforcement (PCSE) unit.

Continuation of Child Support

The law allows for child and/or medical support to continue from age 19 up to the dependent's 23rd birthday if the dependent is in high school; is attending full-time postsecondary education (college, vocational, graduate school, etc.); is disabled; if the parties reached a separate agreement; or, if granted by the court.

Continuation of support requires the timely submission of the required proofs. A request received after the due date specified in the notice will not be considered. The party will have to file a petition with the court to request a continuation.

Financial Maintenance

Support through the child support program may only be continued until the dependent's 23rd birthday. However, the parent or the dependent may petition the court to convert the child support obligation to another form of financial maintenance or financial support beyond the age of 23.

Financial maintenance means court-ordered support that is outside of the child support program and therefore not enforceable by the Probation Child Support Enforcement Unit (PCSE). The court may still order a parent to pay toward the cost of raising and/or supporting a dependent past his/her 23rd birthday. For example, the court may order one parent to pay toward the cost of the child's college tuition or medical expenses.