Probation Services - Child Support Enforcement

Customer Service Bureau

The Judiciary has established a Customer Service Bureau to ensure that child support customers receive timely responses to questions and complaints. The first step for you to get help is to call the toll free hot line number, 1-877-NJKIDS-1 (1-877-655-4371). This number is available 24 hours a day and has information concerning payments, services available, tax offset, visitation, emancipation, custody, credit bureau reporting, termination, and how to apply for child support. Visit the New Jersey Child Support website at www.njchildsupport.org to view information and updates.

The following information should be included in your letter:

  • Name, address and daytime phone number
  • Case number
  • A description of the nature of the complaint, issue or question to be answered
  • The name or names of the individuals who are the subject of the complaint (if applicable)
  • Any other information such as dates of prior communication or documentation that may assist probation staff

The Administrative Office of the Courts (AOC) Customer Service Bureau in Trenton may also be contacted for additional help or to receive answers to other concerns about the quality of service you have received.

For cases in which both parents reside in New Jersey, you may call 1-877-655-4371 or write to the AOC at:

Administrative Office of the Courts
Probation Child Support Enforcement
P.O. Box 976
Trenton, NJ 08625.

For cases involving other states, the number to call is 1-877-655-4371 or write to the AOC at:

Administrative Office of the Courts
Probation Child Support Enforcement
P.O. Box 960
Trenton, NJ 08625.

When you write to the Customer Service Bureau, please send copies, not originals, because the materials will not be returned. Items may be faxed to 609-984-3630.

You will be notified when your letter is received. If necessary, AOC staff will forward all documentation received to the appropriate office(s). Because each child support issue is different, the response times will vary from case to case. The goal, however, is to resolve all matters as quickly and efficiently as possible.

In some instances, you may need to be directed to an agency other than the AOC for a resolution. The Customer Service Bureau will then let you know the right office or location.

Specific information, such as Social Security numbers, cannot be released due to State and Federal regulations on confidentiality. Materials that are public record or general information, such as the services Probation offers or how to solve a problem, can be provided by the Customer Service Bureau representative.

Because certain information is confidential, child support staff are prevented from giving specific information to non-involved third parties such as a current spouse, family member or friend. Referrals received from your attorney or an elected official are processed the same as those we receive directly from you. While child support workers may provide case information to an attorney, they are prevented from giving case details to an elected representative. Therefore, a response will be sent to you with an acknowledgment letter to the officeholder that the matter is settled.

Customer Service Offices

County Address Phone Fax Hours
Atlantic Atlantic County Child Support
1201 Bacharach Blvd.
PO Box 5129
Atlantic City, NJ 08401
1-877-655-4371 609-343-2230 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Bergen 39 Hudson St.
Hackensack, NJ 07601
Mailing Address:
10 Main St., Building 39
Hackensack, NJ 07601
1-877-655-4371 201-527-1222 Monday - Tuesday:
8:30 a.m. - 6:30 p.m.
Wednesday - Friday:
8:30 a.m. - 4:30 p.m.
Burlington 50 Rancocas Rd., 2nd Floor
Mount Holly, NJ 08060
1-877-655-4371 609-518-2792 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Camden Camden County Child Support Probation
5 Executive Campus, Suite 200
PO Box 8107
Cherry Hill, NJ 08002
1-877-655-4371 856-379-2135 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Cape May 9 North Main St.
Cape MAy Court House, NJ 08210
1-877-655-4371 609-463-6470 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Cumberland 60 West Broad St.
Bridgeton, NJ 08302
1-877-655-4371 856-453-1824 Monday Wednesday Friday:
8:30 a.m. - 4:30 p.m.
Tuesday and Thursday:
8:30 a.m. - 7:30 p.m.
Essex 212 Washington St., Eleventh Floor
Newark, NJ 07102
1-877-655-4371 973-693-6406 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Gloucester 1893 Hurffville Rd.
Sewell, NJ 08080
1-877-655-4371 609-384-4458
609-384-4459
Monday, Wednesday - Friday:
8:30 a.m. - 4:30 p.m.
Tuesday:
8:30 a.m. - 7:30 p.m.
Hudson 595 Newark Ave., Room 301
Jersey City, NJ 07306
1-877-655-4371 201-795-2626 Monday, Wednesday - Friday:
8:30 a.m. - 4:30 p.m.
Tuesday:
8:30 a.m. - 7:00 p.m.
Saturday:
9 a.m. - 1 p.m.
Hunterdon 65 Park Ave.
Flemington, NJ 08822
1-877-655-4371 908-237-5897 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Mercer Mercer County Child Support
175 South Broad St.
PO Box 8068
Trenton, NJ 08650
1-877-655-4371 609-571-4306 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Middlesex Middlesex County Child Support
189 New St
PO Box 789
New Brunswick, NJ 08901
1-877-655-4371 732-488-7996 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Monmouth Monmouth County Probation
30 Mechanic St.
PO Box 1259
Freehold, NJ 07728-1259
1-877-655-4371 732-677-4818 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Morris Morris County Child Support Administration & Records Bldg.
10 Court St.
PO Box 910
Morristown, NJ 07963-0910
1-877-655-4371 973-656-3532 Monday - Wednesday:
8:30 a.m. - 4:30 p.m.
Thursday:
8:30 a.m. - 7:30 p.m.
Friday:
8:30 a.m. - 4 p.m.
Ocean Ocean County Child Support
213 Washington St., 2nd Floor
PO Box 2191
Toms River, NJ 08754
1-877-655-4371 732-929-2070 Monday - Thursday:
8:30 a.m. - 11 p.m.
Thursday:
4:30 - 7 p.m.
Friday:
8:30 a.m. - 4 p.m.
Passaic 100 Hamilton Plaza
Paterson, NJ 07505
1-877-655-4371 973-247-8821 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Salem Salem County Child Support
85 Market St., Fenwick Bldg.
PO Box 221
Salem, NJ 08079
1-877-655-4371 856-878-5047 Monday, Wednesday - Friday:
8:30 a.m. - 4:30 p.m.
Tuesday:
8:30 a.m. - 7:30 p.m.
Somerset Somerset County Child Support
Somerset County Courthouse
20 N. Bridge St.
PO Box 3000
Somerville, NJ 08876
1-877-655-4371 908-575-9498 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Sussex 43 - 47 High St., Lower Level
Newtown, NJ 07860
1-877-655-4371 973-579-0624 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Union 1143 - 1145 East Jersey St.
Elizabeth, NJ 07201
1-877-655-4371 908-659-3902 Monday and Tuesday:
8:30 a.m. - 7:30 p.m.
Wednesday - Friday:
8:30 a.m. - 7:30 p.m.
Warren Warren County Child Support
413 Second St.
PO Box 900
Belvidere, NJ 07823
1-877-655-4371 908-475-6933 Monday - Friday:
8:30 a.m. - 4:30 p.m.
Administrative Office of the Courts 1-877-655-4371 609-984-3630 Monday - Friday:
8:30 a.m. - 4:30 p.m.